Understanding our policies & terms

Welcome to the Policy & Terms page for Abernathy’s Absolute LLC WFH. This page outlines the rules, expectations, and responsibilities involved in working with us. Please read carefully to ensure you understand your rights and obligations as a valued member of our team. By understanding these guidelines, you can confidently and safely participate in our WFH program.

The aim is to make you feel clear, informed, and reassured that our policies are fair, transparent, and designed to protect both you and the company. If you have any questions, please reach out to us at [[email]] or call us at [[phonenumber]].

Compliance & conduct

At Abernathy’s Absolute LLC WFH, we expect all agents to adhere to the highest standards of professional conduct. This includes:

  • Following all company rules, client guidelines, and platform requirements.
  • Maintaining professional behavior in all interactions with clients and colleagues.
  • Understanding that misconduct or violation of policies may result in suspension or termination.

Your compliance ensures a positive and productive work environment for everyone. Refer to our detailed guidelines in the agent handbook for specific examples of acceptable and unacceptable behavior.

Confidentiality & data security

Protecting client and company information is paramount at Abernathy's Absolute LLC WFH. As an agent, you are expected to:

  • Safeguard all confidential information accessed during your work.
  • Refrain from sharing confidential information or using it outside of your assigned duties.
  • Adhere to strict guidelines for secure handling of data and devices, as outlined in our security protocols.

Any breach of confidentiality will be taken seriously and may result in immediate termination. We provide comprehensive training on data security best practices to ensure you are well-equipped to protect sensitive information.

Technology & equipment requirements

To ensure optimal performance and reliability, Abernathy's Absolute LLC WFH requires all agents to meet specific technology and equipment standards. These include:

  • Meeting the minimum tech specifications for your PC, internet connection, and headset, as detailed in our onboarding materials.
  • Maintaining functional equipment that allows you to perform your duties properly.
  • Taking responsibility for troubleshooting or replacing any non-compliant hardware to maintain continuous service.

Detailed specifications and troubleshooting guides are available on our support page to assist you in meeting these requirements. Personalized onboarding and fast assistance will ensure you feel supported and ready to succeed.